Interactions' Highlights Feature!

Now, when having an Integration, your evaluators can identify and visually mark specific parts of the ticket that are noteworthy and provide commentary designed to help your Agents during the evaluation process. The Highlights feature allows you to draw attention to where this problem is so that you can: - Make a note of where the issue is exactly- Provide specific details regarding the issue when informing the Agent- Use this information to customizing the Agent’s future training More about Playvox's Highlights Feature - How to use, add and Review.
Playvox's Team

Playvox's Team

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