Playvox Quality: Scheduling Evaluations & Scorecard Rules

Product Updates

1. Scheduling Evaluations:

By default, an agent receives notifications that an analyst has completed an evaluation on them. Now Playvox allows you to schedule and only release evaluations at a predetermined date and time.


2. Scorecard Rules:

Customize the behavior of your scorecards, extending its behavior to perform custom and advanced logic in calculating QA Scores, using rules.



Playvox's Team

Playvox's Team

We are a devoted and enthusiastic team that loves sharing knowledge!