Nubank wanted to change the way Brazil thought about banking. Old-fashioned banks made people pay the highest fees and interest rates in the world! With Nubank, Brazilians have transparency and control of what they pay. With a modern mindset in place, the only thing missing for Nubank was to transition from their homegrown QA system into a comprehensive, all-in-one, agent optimization suite... Playvox!
Playvox gives Nubank the efficiency and control that they need to manage their entire Quality Assurance process. The integration with Zendesk has allowed for this program to be effortless, visual, and overall much better than their homegrown system. More than 1,200 licenses have been acquired by Nubank for agents, quality analysts, team leaders and administrators. Playvox, providing enterprise customers with the most complete agent optimization suite on the market.
Playvox Agent Optimization Suite:
Playvox arms modern businesses with the most comprehensive, collaborative and insightful agent optimization suite of quality assurance, performance management, coaching, learning and agent motivation software. Our automated and centralized solutions integrate with Zendesk platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the Zendesk customer experience.
At Playvox, we believe great customer experiences start with people. https://www.playvox.com/