Meetup selects Zendesk partner, Playvox, to support it's Quality Assurance / CX programs. Meetup is a platform for finding and building local communities. Anyone can organize groups or attend events for just about any topic. With over 44 million users, the platform hosts over 84,000 events per week.
Meetup is deploying the Playvox Quality Assurance software along with its fully integrated Coaching and Learning applications. The QA software will initially support 45+ service operations staff including Quality Analysts, Team Leaders, and Agents. The software is designed for friction-free deployment within days. Integrations with Zendesk include automated account set up, user synchronization, and integration to conduct quality reviews on Zendesk customer tickets and chat interactions. Most recent product enhancements include automated ticket assignment capability for Quality Analysts and an agent evaluation dispute function. Both important to larger service operations.
Zendesk customers can be directed to the Partner Marketplace for free trial information and service descriptions. https://www.zendesk.com/apps/support/playvox-quality-assurance/?q=mkp_playvox
Playvox Agent Optimization Suite:
Playvox arms modern businesses with the most comprehensive, collaborative and insightful agent optimization suite of quality assurance, performance management, coaching, learning and agent motivation software. Our automated and centralized solutions integrate with Zendesk platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the Zendesk customer experience.
At Playvox, we believe great customer experiences start with people. https://www.playvox.com/