DropBox selects Zendesk partner, Playvox, to support its enterprise class Quality Assurance / CX programs. Dropbox is a global leader in services for shared document management. The company broke the 1/2 billion user mark this year with over 1/2 billion files uploaded daily.
DropBox is deploying the full Playvox Agent Optimization Suite for Quality Assurance and Performance Management. The suite will support hundreds of Dropbox service agents. The suite is designed for friction-free deployment within days, not weeks. Integrations with Zendesk include automated account set up, user synchronization, and integration to conduct quality reviews on Zendesk customer tickets and chat interactions. DropBox selected Playvox based on it's enterprise class capabilities. Most recent product enhancements include automated ticket assignment capability for Quality Analysts and an agent evaluation dispute function. Both important to larger service operations.
Zendesk customers can be directed to the Partner Marketplace for free trial information and service descriptions. https://www.zendesk.com/apps/support/playvox-quality-assurance/?q=mkp_playvox
Playvox Agent Optimization Suite:
Playvox arms modern businesses with the most comprehensive, collaborative and insightful agent optimization suite of quality assurance, performance management, coaching, learning and agent motivation software. Our automated and centralized solutions integrate with Zendesk platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the Zendesk customer experience.
At Playvox, we believe great customer experiences start with people. https://www.playvox.com/