Creditas, a leading Brazilian secured lending platform, has been using Playvox for their Sales and Customer Support calls over the past year. With a "customer-oriented" approach and leveraging Playvox, Creditas was able to increase their QA scores by 15%, their overall QA productivity by 2,500%, and a 275% increase in sales goals.
You can find their full Customer Success Story here -> Creditas
Playvox Agent Optimization Suite:
Playvox arms modern businesses with the most comprehensive, collaborative and insightful agent optimization suite of quality assurance, performance management, coaching, learning and agent motivation software. Our automated and centralized solutions integrate with Zendesk platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the Zendesk customer experience.
At Playvox, we believe great customer experiences start with people. https://www.playvox.com/